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Family Visitation & Exchange Service

When families separate, access visits with children may be a problem. Sometimes, difficulties arise at the time of the exchange of the child between the parents, or between the parent and a relative, such as a grandparent. Other times, there may be concerns about the visits themselves.

Family Visitation & Exchange Service offers separated families a way to deal with some of these problems. Our supervised access centre provides a safe and secure setting where visits and exchanges can take place under the supervision of trained staff.

The program is funded by the Ministry of the Attorney General and operated by Family & Children’s Services of Renfrew County.


Office Hours

8:30 a.m. – 4:30 p.m. Monday to Friday

Visit & Exchange Hours

Pembroke (464 Isabella St.)

4:30 p.m. – 7:30 p.m. Tuesday and Friday
10:30 a.m. – 5:30 p.m. Sunday

Renfrew (114 Argyle St. S)

10:30 a.m. – 5:30 p.m. every second Saturday


Cost for Services

Visit and exchange fees are assessed on a sliding scale at the time of intake.
Fees range between $2 and $7 depending on a family’s income.
Fees can be waived in times of financial difficulty.
Fees can be paid at the time of the visit/exchange or can be paid on a monthly basis and each party must pay this fee.

Reports and Letters

Range from $75.00 – $400.00 for reports and $25.00 for a letter.
Note – we require payment first before a report or letter is completed.